Description:

Responsibilities:

Front-Line

• Responding to service inquiries, scheduling student appointments; the highest level of student/client service to individuals who may be facing difficulty or seeking support for physical and mental health, as well as students with disabilities.

Appointment Booking

• Understand the nature of student issues in order to book appointments.
• Schedules (and re-schedules when necessary, due to counsellor or staff absence or as requested by student) appointments for counsellors, Assistive Technologists & Learning Strategists within the Electronic Appointment Booking system (must maintain up-to-date knowledge of appointment booking system).
• Provides information (internal and external inquiries) on the programs and services/requirements provided the department and College as a whole.

Employment Forms

• Ensures application forms are properly completed to ensure accurate/timely payment.
• Prepares part-time contracts on i3.

Operations

• Organizes and maintains a large case filing system.
• Includes creation of new files ensuring the appropriate forms are part of the file.
• Responsible for mail delivery and distribution.
• Maintains office supply inventory.

Other

• Providing support with Semester Start-up Orientations, Mental Health Awareness Day, Autism Awareness Day, Global Accessibility Awareness Day.

Qualifications:

Education

• Minimum of a one (1) year certificate in Office Administration or a closely related field.

Experience

• Minimum of three (3) years’ administrative experience in a front office role.
• Experience in accessibility/ disability services is an asset.

Skills

• Advanced skills in SharePoint, MS Office, Excel and related computer programs.

• Strong organizational skills.
• Able to multitask, prioritize, and manage multiple tasks and competing deadlines with minimal supervision.
• Exceptional customer service and communication skills to interact effectively with multi-cultural/racial/able students and staff.