Network Engineer

Description:

Network Engineer 

Location: Montreal, QC

Job Type: Contract

Job Description:

Lead design, implementation, and optimization of Cisco UC solutions (CUCM, Unity, IMP, UCCX). Troubleshoot complex voice, video, and collaboration issues. Manage call routing, dial plans, SIP trunks, gateways, and voice gateways (CUBE). Ensure high availability, performance, and security of voice infrastructure. Perform upgrades, patches, and migration activities. Work with cross functional teams during

Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment.

• Provide post-migration technical support and incident resolution for users.

• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.

• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.

• Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.

• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.

• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x

• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.

• Provide technical support for the early deployment of Webex calling solution

• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.

Soft-Skills:

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced, dynamic environment

Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP telephony, providing advanced support and guidance to the Client Voice operations Team.

• Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x

• Post-Migration Support” Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.

• Vendor Management: Handle complex technical Problems by escalation issues and collaborating with Cisco technical Assistance Center (TAC)

• Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activities across multiple Clusters, ensuring all communication with stakeholders is managed effectively.

• Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services.