Description:
We're looking for a dynamic Manager, National Accounts Underwriting to lead a team of talented underwriters supporting some of our largest and most complex Workplace Benefits customers. This is an opportunity to make a meaningful impact on customer retention, profitable growth, and underwriting excellence while helping shape the future of our National Accounts portfolio.
What you will do
- Lead and develop a high-performing team of underwriters, promoting strong risk selection, operational excellence, retention and profitable growth.
- Support retention, growth and profitability of the National Accounts portfolio through disciplined underwriting leadership, sound risk assessment, and strong business decision-making.
- Provide direction and exercise judgement on complex cases, helping underwriters balance customer needs, risk considerations, and profitability objectives.
- Develop and maintain effective relationships with consultants and Business Development partners to influence outcomes and navigate difficult renewal discussions.
- Analyze market and competitor trends to identify opportunities, improve decision-making, and inform underwriting practices.
- Support National Accounts initiatives and work with cross-functional teams to advance business objectives.
- Champion operational excellence and innovation by identifying opportunities to streamline processes, enhance service delivery, and improve team effectiveness.
- Promote sound risk management practices and support the consistent application of underwriting policies and governance.
What you will bring
- 5+ year of progressive experience in group benefits or related field
- Professional designations such as CPA, MBA, and/or FCIA are considered an asset
- University degrees in Business / Commerce, Finance, Actuarial Science, Economics, or a related field are considered an asset
- Leadership experience or a strong desire to step into a people leadership role
- Exceptional communication, relationship-building, influencing, organization and time-management skills
- Strong analytical and problem-solving capabilities, with the ability to identify, assess, understand and mitigate insurance risks in a complex business environment
- A customer-focused mindset and a commitment to delivering outstanding service and business results
- The ability to collaborate effectively across a matrix organization and build strong partnerships with internal and external stakeholders
- Expertise in underwriting practices and policy, with a clear understanding of the relationship between underwriting discipline and retention and sustainable profitability
- As this position is posted in several locations, bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve customers with French and English-speaking needs.