Description:
We are currently hiring for a Mission Specialist to join our LandC5ISR team. As a Mission Specialist, you will leverage your military operational knowledge to drive customer relations, provide mentorship and system support in both classroom and field environments. You will provide actionable insights through detailed field reports and user feedback, helping to refine procedures, and system enhancements for optimal mission readiness.
Your day to day will include:
- In the role of Mission Specialist, you will utilize operational expertise to ensure end-user requirements are accurately captured, communicated, and prioritized.
- Leverage your military operational knowledge in customer relations and with the engineering and integration teams
- Provide mentorship and guidance to users, both in the classroom and in the field, ensuring their proficiency with our systems.
- Report system-related problems, covering all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
- Provide detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
- Gather ongoing feedback from the field force, providing valuable insights to enhance system usage and recommending changes to training and standard operating procedures as needed.
- Support integration activities including communication system testing, field trials and user experience events
- Deliver in person presentations to provide status updates and attend planning sessions with internal teams and customers
Qualifications
- Minimum Seven (7) years of military experience
- Excellent customer service and communication skills.
- Establish and maintain positive relationships with clients, ensuring their satisfaction with our products and services.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and in a team environment.
- Flexibility to travel to customer sites as required.