Member Service Representative

Description:

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a casual Member Service Representative opportunity available. The ideal candidate will be a results-focused, motivated team player committed to providing top notch service. Reporting to the Manager Member Service & Support, the Member Service Representative will have a genuine desire to respond to member requests and inquiries in an effective and efficient manner. Superior communication skills are a must, which will result in the development of a positive, trusting team and member relationships.

Responsibilities:

• Provide first point of contact service to members, in-person or over the phone
• Deliver sound financial advice to members
• Identify referral opportunities and appropriately direct to branch staff
• Support the achievement of branch growth targets
• Process over-the-counter transactions
• Manage branch treasury and cash flow requirements
• Provide administrative support
• Adhere to security and internal control procedures

Qualifications:

• Grade 12
• Proven computer and keyboarding skills, including familiarity with Microsoft Office
• Excellent communication skills
• Financial industry experience preferred
• Proven customer service experience
• Experience completing cash transactions is an asset