Medical Tele-interviewer

Description:

Under the immediate supervisor, the Tele-Interviewer will work within and collaborate with a team in ensuring that a high level of customer service for our clients in the insurance industry is delivered. This is an opportunity with various shifts.

Responsibilities:

• Contact clients who have applied for individual insurance (i.e.: Life, Critical Illness and Disability insurance) and conduct in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process

• Ability to probe tactfully

• Excellent attention to detail and active listening skills

• Excellent spelling/grammar skills is a must

• Flexibility and adaptability

• Provide excellent customer service in a professional and courteous manner.

• Respects the confidentiality of sensitive and private information.

• Address customer’s concerns in a professional and friendly manner

Qualifications:

• Bilingualism (English/French) is required

• Medical knowledge, terminology, or experience is required

• Excellent customer service

• Highly motivated and able to work independently or with minimum supervision