Description:
Responsibilities
1. Acts as first point of contact for patients / clients and complete initial assessment of needs to determine the routing related to the care.
- Registers patients and ensures accurate recordkeeping for all related documentation (i.e. medical reports and chart notes)
2. Support operations of the FNvDoD and FNvSUPs virtual medical offices by providing administrative and reception support in a virtual clinic environment which may include, but are not limited to:
- Data entry and compiling information / statistics
- Drafts correspondence and word processing as required, coordinates distribution of materials and information to relevant stakeholders
- Develops and maintains a recordkeeping process
3. Reviews information, determines billing coding and conducts reconciliations
A Full Job Description is Available Upon Request
Qualifications
- Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
- 3 to 5 - years experience in medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.
Knowledge, Skills & Attributes
- Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
- Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
- Current valid BC Driver's License
- High level of comfort working with technological applications including eMRs, Zoom, Microsoft Suite
- De-escalation and supportive communication
- Basic knowledge of the BC Mental Health Act
- Must have proven ability to maintain professional conduct and confidentiality in the care of patients.