Medical Office Administrator

Description:

EPICare Medical, a modern and fast-paced family practice and walk-in clinic located in Waterdown, ON, is currently seeking a part-time Medical Office Administrator (MOA) to join its dedicated and patient-centered team. This is an opportunity to work in a dynamic environment where innovation meets compassion, and where your administrative and clinical coordination skills will directly impact patient care delivery.

Key Responsibilities:

• Create a welcoming and professional front-desk experience for all patients

• Handle patient check-in/check-out, appointment bookings, and respond to phone/email inquiries

• Provide administrative support to physicians, physician assistants, and clinical providers

• Manage incoming and outgoing referrals; follow up with patients regarding specialist appointments

• Verify OHIP and insurance information; coordinate with third-party payers as needed

• Order medical and office supplies, manage inventory, and maintain a clean and organized clinic space

• Document patient visits and communication accurately using Avaros EMR

• Support clinical operations, including vaccine coordination if certified

Candidate Requirements:

Experience:

• Minimum 3 years of experience in a healthcare setting (clinic or hospital preferred)

• Familiarity with EMRs such as Avaros or OSCAR, scheduling software, and multi-line phone systems

Skills & Attributes:

• Exceptional communication and conflict resolution skills

• Strong organizational and time-management abilities

• Knowledge of basic medical terminology and clinic procedures

• Ability to work independently while collaborating effectively with the team

• Certification to administer vaccines is a strong asset

Why Join EPICare Medical?

• Work with a supportive, forward-thinking clinical team

• Receive competitive hourly compensation

• Grow within a clinic committed to innovation and operational excellence

• Opportunity for medical/dental benefits through a group plan

• Be part of a workplace that is redefining what it means to deliver EPIC care