Description:
Plans, manages and controls the activities of the team which includes annual planning of projects and priorities, identifying resource requirements, allocating work, recruiting, establishing performance objectives, conducting performance reviews and setting staff objectives, and providing guidance and feedback to staff. This includes:
- Providing technical expertise and direction to staff when required
- Coaching, mentoring and developing direct reports to enhance staff performance, skills and knowledge
- Identifying and addressing obstacles or blockers, inefficiencies and other issues effecting service excellence
- Participating as a member of the Branch’s management team in the development of branch goals/objectives in support of the divisional and corporate strategic direction.
2. Program Evaluation
- Leads the design and application of the program evaluation framework at WSIB
- Manages the utilization of quality measurement tools to conduct comprehensive activity and outcome based program evaluation
- Communicates and presents program evaluation results and their interpretation to the project sponsors
- Leads the continuous research on topics and issues of program evaluation to refine the methodology and approach
- Responsible for the development and delivery of education sessions on program evaluation to internal and external stakeholders
- Provides support to the client engagement activities related to program evaluation when required
- Acts as a resource to executive and senior management relating to program evaluation.
3. Survey
- Manages a specialized team of research analysts in the provision of primary research services through the collection, compilation and analysis of data
- Responsible for the development and conduct of customized primary research or high profile studies as required (e.g. audits, surveys, focus groups).
- Manages the operation of the Survey Unit by supervising the Team Lead, Survey Administration in the development and maintenance of survey administration procedures as well as the development, maintenance and improvement of computer systems used for survey administration and computer assisted telephone interviewing
- Serves as a subject matter expert for the enterprise regarding primary research methodologies by providing advice and recommendations on appropriate methodologies to ensure suitable methodology is used
- Provides consultation and support through participation in key initiatives and committees to ensure effective use of systems and that primary research data is used for evidence based decision making
- Communicates and presents survey methodology, findings and analyses to internal or external stakeholders as required.