Description:
Develop and maintain effective channels communication and relationships with stakeholders.
Major Responsibilities:
Plan, manage and orchestrate the activities of IT Service Delivery for assigned portfolio which includes annual planning of projects, initiatives and priorities, managing capacity, identifying resource requirements, allocating work, recruiting, establishing performance objectives, managing performance, coaching, conducting performance reviews, and providing guidance and feedback to staff. This includes:
- Manage and provide expertise to solution architect, design, development and deployment of existing or new applications, systems software, and/or enhancements to existing applications\products throughout the enterprise and ensure that any new software integration into WSIB systems meets functional requirements, system compliance, and interface specifications. Overseeing hardware/software resources required in the delivery and maintenance of business applications or solutions
- Manage the implementation of business applications and products while taking into consideration Provincial and Federal legislation, Privacy Acts, WSIB Corporate Governance policies and provide solution architecture expertise for all enterprise projects
Plan, manage and orchestrate the activities of IT Service Delivery for assigned portfolio which includes annual planning of projects, initiatives and priorities, managing capacity, identifying resource requirements, allocating work, recruiting, establishing performance objectives, managing performance, coaching, conducting performance reviews, and providing guidance and feedback to staff. This includes:
- Manage and provide expertise to solution architect, design, development and deployment of existing or new applications, systems software, and/or enhancements to existing applications\products throughout the enterprise and ensure that any new software integration into WSIB systems meets functional requirements, system compliance, and interface specifications. Overseeing hardware/software resources required in the delivery and maintenance of business applications or solutions
- Manage the implementation of business applications and products while taking into consideration Provincial and Federal legislation, Privacy Acts, WSIB Corporate Governance policies and provide solution architecture expertise for all enterprise projects.
- Plan, manage and control the activities of” business as usual” work, including application currency, minor product enhancement and fixes.
- Provide leadership to approved projects including developing and setting team strategies, mandates, mission statements and objectives in keeping with organizational methodologies and values.
- Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
- Provide technical leadership to solution architects, project managers/scrum teams and programmers working on development project teams.
- Continuously assess the teams approach and adapt planning tools, agile methods and communication to improve ways of working and apply learnings within the teams.
- Provide subject matter expert advice and information for RFPs and participate in RFP evaluation.
- Manage staff resources including recruiting, orienting, training and development, setting objectives, assessing and managing employee performance, coaching and counselling.
- Manage internal and external dependencies, risks, issues and blockers across teams.
- Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently
- Work with the Product Manager and Scrum Master to define the roadmap for any given product and translate this into user stories.
- Actively participating in the Delivery Manager community, sharing and applying skills and knowledge and bringing in best practice.
- Use appropriate tools and metrics including sprint plans, burn down charts, cycle times, and release plans to report on progress and delivery timelines
- Identify and address blockers, inefficiencies and other issues that impact service delivery
- Participate as a member of the Branch’s management team in the development of branch goals and objectives in support of the divisional and corporate goals and objectives