Manager, It Governance And Performance Management

Description:

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

As part of the Office of the CIO, the Manager, IT Governance and Performance Management supports TransLink’s Business Technology Services (BTS) team in business oversight as it relates to technology. The Business Management Office (BMO) supports TransLink by managing BTS as a business, ensuring there are the right resources, skills, assets, and information to make long-term decisions about services that deliver value to the enterprise.

This role is responsible for leading a team focused on establishing and executing an enterprise IT governance framework to support BTS in operating consistently, reporting accurately, and planning for the future. The role includes oversight of BTS service level agreements (SLAs) and key performance indicators (KPIs), risk management frameworks, policy management, and developing communications and executive/board reports. The manager acts as a facilitator across BTS teams to capture data, information, and ideas, and present that information for informed decision-making.

By leading the governance and performance management functions, this role will provide structure, discipline, and visibility over BTS’ delivery performance, ensuring consistency and industry best-practices are leveraged for strategic decision making that aligns to long-term business objectives.

KEY ACCOUNTABILITIES

Designs and implements the IT governance framework integrated with the organization’s wider governance responsibilities and support the achievement of the company’s goals and strategic objectives. The framework will utilize industry standards and best practices and include the objectives for IT, governance principles, policies, IT governance roles and responsibilities, and processes. Provides arms-length governance and control related advice/support to BTS leadership and respective teams for area(s) of specialization.

Leads the development of technology-focused reports for senior leadership meetings and board presentations.