Manager

Description:

Cineplex is seeking a Manager for the VIP Back of House (BOH) team in Markham, ON. This role supports the General Manager in achieving theatre-specific goals through hands-on leadership and management of food service operations within VIP areas, including kitchen and concessions. The BOH Manager is responsible for leading and developing staff, ensuring exceptional guest experiences, managing VIP operations, and maximizing profitability while upholding Cineplex values and standards.

Key Responsibilities:

Leading and Managing the Team:

• Hands-on supervision of BOH staff during busy periods

• Delegate tasks, share accountability, and provide continuous feedback

• Conduct performance evaluations for VIP Cooks and BOH staff

• Manage recruitment efforts for VIP kitchen and BOH positions

• Coach and mentor staff on performance, VIP metrics, and operational standards

• Facilitate training sessions and maintain open communication with the team

Managing the Guest Experience:

• Ensure guest F&B expectations are consistently exceeded

• Coach BOH staff on food service quality, recipe adherence, and presentation

• Maintain VIP professionalism and hospitality standards

• Monitor guest feedback and implement improvements

• Oversee food service for promotions, rentals, and special events

Managing the VIP Concept:

• Ensure compliance with legislation (employment standards, health & safety, provincial liquor laws) and internal policies

• Conduct audits and implement action plans to enhance VIP operations

• Evaluate and manage third-party contracts

• Monitor business fluctuations and proactively address operational needs

• Maintain a safe working environment and complete all reporting requirements

Profit Maximization:

• Manage inventory, labor costs, and controllables to maximize profitability

• Share food service results with the team and implement management recommendations

• Analyze financial statements to support revenue and cost control

Work Environment & Effort:

• Extended periods standing, walking, bending, and assisting with theatre tasks

• Flexible schedule including evenings, weekends, and holidays

• Ability to travel to and support other theatre locations if needed

Qualifications & Skills:

• Outgoing personality and leadership presence

• Experience managing kitchen or hospitality operations

• Knowledge of food preparation, handling, and safety

• Ability to work independently with minimal supervision

• Strong understanding of Windows, MS Office, and basic computer literacy

• Knowledge of provincial ESA, Health & Safety regulations, and company policies

Inclusion & Diversity:
Cineplex is an equal opportunity employer committed to hiring and retaining a diverse workforce.

Accessibility:
Accommodations are available at any stage of the hiring process. Contact: jobs@cineplex.com or 416-323-6600.