Manager

Description:

Reporting to the Director, GB Implementation, Enrolment & Outsourced Services, the Manager, GB Enrolment Services joins an innovative and dynamic team who puts our Clients first; looks for inventive solutions; and supports the Enrolment Services Specialists in achieving their objectives.

The GB Enrolment Services Team is responsible for the accurate and timely implementation of revisions and managing annual re-enrolments for our in-force block of business. They’re accountable for all business-driven components of a project working in partnership with our Clients & Advisors, GB Operations and Business Development to deliver on agreed-upon targets and exceed Client expectations.

What will you do?

• Provide leadership and direction to a highly skilled team of Enrolment Services Specialists, dedicated to providing exceptional Client service
• Manage the overall delivery of the projects and service portfolio supported by their direct reports
• Work collaboratively with team members and internal partners (Business Development and Operations) to organize & prioritize workloads, and think creatively to problem solve Client expectations
• Motivate, coach, and develop team members to achieve their performance goals and expand their skills matrix
• Manage resource and budget plans effectively
• Identify, prioritize, and implement continuous process improvement initiatives to exceed our savings targets and positive Client touch opportunities
• Participate in projects to ensure strategic initiatives and process changes are successful