Maintenance Systems Support Analyst

Description:

Represents the Maintenance Systems Support Department (MSS) facilitating technical support and expertise in Maintenance Systems (MS) applications and Data Analysis as it applies to Fleet Business and Engineering units. Work with clients to identify requirements, gather information, propose, and implement new procedures, applications, enhancements, configuration changes, procure hardware and software, and liaise with BTS to ensure standards and procedures comply within company policy. Develop business centric applications utilizing various programming languages as required by operating units. Provides guidance and support to Maintenance Systems Coordinators. Coordinates with external support teams to ensure organizational systems are functioning in accordance with business needs. Provides guidance, expertise, and recommendations to various stakeholders in CMBC and TransLink on various reporting systems, analytical tools, processes, and requirements. Conducts complex analysis, forecasting, reporting and documentation to improve effectiveness and to support continuous improvement of the various maintenance related systems for the division. Provides training to various stakeholders on MS, various reporting systems, analytical tools, processes, and requirements.

Duties And Responsibilities

Work with clients to identify requirements, gather information, propose, and implement new procedures, business centric applications, enhancements, configuration changes, procure hardware and software, and liaise with BTS to ensure standards and procedures comply within company policy by:

Identifying the requirements, assessing the impact of changes, maintaining, developing, and refining related Maintenance Systems including, but not limited to: Annual Workplan for Planning, Brake Reline Management, Maintenance Reporting, Fuel and KM systems, Power BI Dashboards, as well as new and developing Maintenance business processes.

configuring, testing, improving, and troubleshooting new, or updated systems that have been implemented.

liaising with BTS units in assessing recommendations and its impact on infrastructure.

Understanding the application technical infrastructure and the BTS Enterprise Architecture plans and future directions, for example: participating in the conceptual workshops and provide technical insights for MS in upgrading and advancement of Enterprise Resource Planning directly affecting the betterment of future versions.

providing guidance and advice to maintenance system users to ensure information availability, quality, integrity, and reliability is maintained.

reviewing and monitoring various maintenance information sources and systems to identify and resolve issues as well as verify their operation and data quality.

driving to various CMBC locations to respond to issues and troubleshoot problems with systems.

providing demos, training and knowledge transfer to end users, peers, and other Business units

Develop business centric applications utilizing various programming languages as requested by internal and external customers:

obtaining information, assessing requirements, proposing solutions, and coordinating hand-off for updates and support developing application files and reports using programs such as Cognos, Crystal Reports, Microsoft Excel, Access, Power Query, Power Pivot, Power BI

utilizing programming languages such as, but not limited to: Structured Query Language (SQL), Visual Basic for Applications (VBA), Power Query M, and Data Analysis Expressions (DAX).

liaising with BTS and Data solutions teams to collaborate and ensure applications adhere to development and support standards.

maintaining the health of applications by providing continuous support, enhancements, and customizations throughout the application’s lifecycle.