Licensing & Administration Supervisor

Description:

The City of Burlington is hiring a Supervisor, Licensing & Administration to oversee the Licensing and Administration section within the By-Law Compliance department. This role focuses on managing daily operations, workload distribution, performance management, and ensuring compliance with licensing by-laws and financial policies. The position supports regulatory enforcement, consumer protection, public safety, and municipal planning through effective licensing management.

Key Responsibilities:

• Supervise daily operations and workload distribution for Licensing Coordinators managing business licenses and permits per city by-laws.

• Ensure staff adherence to corporate policies, financial regulations, and departmental procedures.

• Monitor performance for consistent service delivery.

• Respond to customer inquiries and complaints regarding licensing service levels.

• Review and improve processes to enhance customer experience and operational efficiency.

• Coordinate and maintain relationships with external agencies and enforcement partners (e.g., Public Health, Halton Regional Police, Provincial Ministry Staff).

• Develop and maintain records management standards and procedures related to Licensing and By-law Enforcement administration.

• Provide performance data and recommendations on staffing, processes, and budget needs.

• Ensure all purchases comply with corporate procurement and budget policies.

Qualifications and Requirements:

• College Diploma or University Degree in Law and Security, Business Administration, Legal Studies, Public Administration, or related field.

• 4+ years relevant experience, including 2+ years in a supervisory role.

• Strategic thinker with leadership skills to empower a team of Licensing Coordinators.

• Ability to collaborate effectively with internal and external partners.

• Strong communication skills.

• Experience in municipal enforcement is preferred.

• Familiarity with Microsoft Office, GIS, and building records systems (e.g., AMANDA) is an asset.

• Successful candidate must provide a clear criminal record check at own expense.

Work Conditions and Other Details:

• Location: City Hall, Burlington, ON (subject to operational change).

• 35 hours per week, Regular Full-Time position.

• Accommodations available for applicants with disabilities upon request.