Description:
- Deliver excellent service to customers of all ages by adhering to the AODA’s Customer Service Standard
- Open and close library according to OPL procedures
- Empty book drop and/or sorter; check in library materials using RFID technology and transfer materials to carts for shelving
- Sort, shelve and shelf-read library material; organize and maintain shelves in proper sequence to ensure accuracy and accessibility to materials
- Ensure RFID tags are on library materials and remain active while on shelves
- Operate and troubleshoot sorting equipment and resolve exceptions related to sorter
- Generate, pull and process collection maintenance lists such as holds request list, missing and lost lists
- Identify collection issues such as damaged materials
- Answer directional questions
- Direct customers to appropriate staff for assistance
- Understand and promote OPL resources, programs and services
- Assist with orientation and training of new staff as required
- Assist with room set-up for OPL programs and external room bookings
- Perform general tidy-up and maintenance of branch; clean public computers and replenish supplies
- Develop new skills and participate in professional development opportunities
- Participate on internal and/or external committees as required
- Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the Oakville Public Library’s Health & Safety Program
- Perform other duties as assigned
Is this a good fit for you?
We're looking for someone who can:
- Provide excellent customer service to both internal and external customers
- Communicate effectively, both written and verbal, with good working knowledge of English
- Understand and follow written instructions
- Exercise good judgment and decision making skills
- Multi-task and work accurately in a busy environment
- Respond effectively to change
- Work independently and as part of a team
- Work flexible assignments and a flexible schedule, including morning, afternoon, evening, and weekend shifts
- Handle the physical requirements of the job include lifting library materials, reaching to place materials on shelves, pushing carts, and frequent standing, walking and bending