Description:
Job Summary: Generally, learning technology support specialists will provide support for activities such as:
- Addressing and troubleshooting issues from instructors on various instructional uses of different learning technologies (i.e., myCourses, Office 365, Zoom, Camtasia, Polling@McGill, Peergrade, Crowdmark, etc..)
- Developing instructional materials on using learning technologies (how tos, walkthroughs, videos);
- Communicating with instructors on issues related to learning technology support;
- Managing and responding to learning technology support tickets
- Monitoring myCourses Essentials tutorial course to provide answers to instructor questions
- Supporting learning technology staff (i.e., troubleshooting issues with learning technologies, testing of new features in various systems, etc.);
- Other duties as assigned.
Skills/abilities:
- Excellent technology literacy skills (i.e., knowledge of McGill systems including myCourses, Zoom, Office 365, Camtasia, Peergrade, Crowdmark, Polling@McGill, etc…)
- Excellent oral and written communication skills
- Teamwork, interpersonal and leadership skills
- Ability to work on a remote team and use collaboration tools like Microsoft Teams, Zoom and others to support daily work