Description:
IT Technician
Schedule: Variable, onsite based on dispatch needs
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilities
- Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
- Manage and track loaner/spare devices using customer-provided systems.
- Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
- Manage conference room accounts (add/remove users, password resets, ownership updates).
- Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
- Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
- Coordinate with third-party vendors and procurement teams when required.
- Support equipment replacement or reset during failures under guidance from central IT.
- Ability to work at height when required (ladder/lift).
- Maintain communication with onsite/offsite teams to report changes, issues, or updates.
- Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
- 2–4 years of experience in IT and AV support.
- Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
- Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
- Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
- Ability to perform physical tasks, including lifting equipment and working at height.
- Strong communication, customer service, and documentation skills.
- Ability to follow SOPs, ticketing processes, and escalation guidelines.