It Support Technician

Description:

Solid Technology Solutions Inc. is a trusted Managed Service Provider specializing in comprehensive IT support and scalable technology solutions. Our clients span healthcare, business, and nonprofit sectors across Alberta and British Columbia. We take pride in our proactive, security-first approach and strong client partnerships. Our mission is to help organizations succeed through reliable, innovative, and strategic IT services.

About the Role

We’re looking for a motivated and customer-focused IT Support Technician (Level 1/2) to join our growing team. You’ll provide technical support via our service desk and in-person at client sites. This is a hands-on role ideal for someone who enjoys solving problems, improving systems, and delivering excellent client service.

Key Responsibilities

• Provide first and second level IT support via phone, remote tools, and onsite visits
• Manage user accounts and services in Microsoft 365 (Exchange, Teams, SharePoint, etc.)
• Perform PC deployments, imaging, and decommissions following SolidTech standards
• Troubleshoot and resolve hardware/software issues on Windows-based systems
• Coordinate with vendors for warranty support and facilitate equipment repairs/replacements
• Accurately document all support work in our IT Service Management (ITSM) system
• Stay current on IT trends and participate in team improvement initiatives

Qualifications

• 1–3 years of experience in a technical support role or MSP environment
• Proficiency in Microsoft 365 administration and general desktop support
• Strong knowledge of Windows OS, PC hardware, and troubleshooting techniques
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Certifications such as CompTIA A+, Microsoft 365 Certified, or similar are considered assets
• Must reside in the Edmonton area and have a valid driver’s license for onsite visits

Why Join SolidTech?

• Be part of a collaborative, forward-thinking team
• Access to professional development and certification opportunities
• Competitive salary and benefits package
• Work with cutting-edge technologies and clients who value what we do
• Make a meaningful impact supporting organizations that improve lives