Description:
As an IT Support Specialist at Xanadu, you’ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.
What You’ll Be Doing
- Act as a first point of contact for IT support requests.
- Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.
- Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).
- Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals.
- Assist with user onboarding and offboarding (account creation, hardware setup, etc.).
- Support audio/visual setups for meetings and presentations.
- Maintain and update IT documentation for common tasks and procedures.
- Perform moves, adds and changes of software and hardware for all equipment.
- Administer and maintain user accounts and permissions.
- Install and assist with testing of new application releases, enhancement requests, and bug fixes.
- Help manage hardware inventory and perform routine audits.
- Monitor and respond to alerts or minor incidents, escalating as needed.
- Help with occasional weekend work or IT-related activities during off-hours, if required.
Basic Qualifications And Experience
- Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.
- 1-5 years of experience in a related IT position.
- Strong experience with Linux, macOS, and Windows.
- Familiarity with basic networking and cybersecurity concepts and best practices.
- Detail-oriented and able to perform in a high-pressure/high-paced environment.
- Experience working in an agile delivery environment.
- Willingness to be part of on-call rotation and weekend IT related activities
Preferred Qualifications And Experience
- Some knowledge of Python, Bash, or other scripting languages for automation and troubleshooting.
- Experience in GitHub and Ansible.
- Worked in a startup environment and understands the importance of wearing multiple hats