Description:
IT Support Specialist (Desktop Support) – Onsite
Location: Montreal, Quebec, Canada
Experience: 3 to 5 Years
Role Summary
NearSource is seeking an IT Support Specialist to support enterprise digital workplace systems in an on-site environment. The role focuses on delivering reliable end-user support, managing hardware and software environments, and ensuring operational stability across business-critical systems.
Key Responsibilities
- Deliver onsite technical support for desktops, laptops, mobile devices, and peripherals across the organization.
- Execute installation, configuration, and troubleshooting of hardware and software environments, including Windows and macOS systems.
- Act as a liaison between IT and business units to manage user expectations and service delivery.
- Support infrastructure teams with server and network-related tasks when on-site assistance is required.
- Manage hardware lifecycle processes, including asset tracking, shipping, receiving, and inventory control.
- Administer and deploy enterprise hardware and software solutions across multiple business units.
- Maintain accurate records of IT assets and ensure compliance with asset management standards.
- Troubleshoot technical issues with precision and ensure timely resolution aligned with SLA commitments.
- Collaborate with cross-functional IT teams to prioritize and resolve incidents and service requests.
- Contribute to the development and maintenance of technical documentation and knowledge base assets.
- Deliver end-user training to improve the adoption and effective use of enterprise tools.
- Adhere to established IT service management processes, standards, and workflows.
Must-Have Skills
- Minimum 3 years of experience in desktop support or IT customer service within complex environments.
- Strong expertise in Windows 10 and Windows 11 operating systems.
- Hands-on experience with Microsoft Azure, Active Directory, and Microsoft Office 365.
- Experience supporting macOS environments.
- Proficiency in Exchange and enterprise email support systems.
- Familiarity with IT service management tools such as ServiceNow.
- Strong understanding of hardware asset management and lifecycle processes.
- Excellent problem-solving, analytical, and organizational skills.
- Ability to manage workload independently in a fast-paced environment.
- Strong communication skills with a customer-focused approach.