It Support Specialist

Description:

Stefanini Group is seeking an IT Support Specialist to provide deskside and end-user computer support within a large corporate environment. This is an excellent opportunity to join a global IT services leader that provides offshore, onshore, and nearshore IT solutions to Fortune 1000 companies. With more than 25,000 employees across 77 offices worldwide, Stefanini offers a diverse, collaborative, and growth-oriented environment.

The IT Support Specialist will be responsible for delivering hands-on technical support, managing incidents and requests, supporting IT equipment, troubleshooting complex issues, and ensuring high-quality service delivery to business users. The role also requires active participation in asset management, documentation, user support, and collaboration with IT teams and vendors.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops (Mac & PC), mobile devices, printers, scanners, and peripherals.

• Support Windows 10/11 operating systems, VPNs, and other corporate IT systems.

• Manage IMAC services (Install, Move, Add, Change) for IT equipment.

• Perform troubleshooting, configuration, repairs, and maintenance of hardware/software.

• Track incidents, service requests, and changes through the client’s ticketing system.

• Backup, restore, and migrate user data as required.

• Provide “Smart Hands” support for networking, servers, and telecom systems.

• Manage IT inventory, including audits and lifecycle management.

• Deliver executive-level IT support when required.

• Develop, maintain, and review support procedures and user documentation.

• Collaborate with internal teams, vendors, and external stakeholders to ensure timely resolution of technical issues.

• Provide administration support for Office 365 and SharePoint Online.

• Build and provision devices, ensuring compliance with standards.

• Participate in technology-related events and support activities.

Qualifications & Requirements:

• Minimum 3 years of IT support experience in a corporate/enterprise environment.

• High School Diploma required; further technical training or certifications preferred.

• Experience with Mac OS, Windows OS, Microsoft Office Suite, smartphones, and PC hardware.

• Strong customer service and communication skills (written and verbal).

• Proven problem-solving and troubleshooting skills.

• Ability to manage multiple tasks, prioritize effectively, and work independently or in a team.

• Capable of lifting equipment up to 50 lbs, walking, standing, and bending for extended periods.

• Willingness to work after-hours and provide on-call support when needed.

• Valid driver’s license.

Desired Certifications (Preferred but not required):

• CompTIA A+

• Microsoft Certified Professional (MCP)

• ITIL Foundations

• Lean Six Sigma

Key Attributes for Success:

• Professionalism, adaptability, and resilience under pressure.

• Ability to learn new technologies quickly and independently.

• Strong relationship-building and collaboration skills.

• Focused on delivering exceptional customer service at all times.