Description:
Westerkirk Capital Inc (‘WCI’), a private investment company based in Victoria, BC is seeking an IT Support Specialist to support our operations in Toronto. The organization is a single-family office managing assets via internal direct and third-party/external managers across a variety of portfolios and asset classes including fixed income, public equity, private equity, hedge funds, infrastructure, and real estate.
WCI provides an attractive total rewards package that includes comprehensive extended health and dental benefits, an RRSP matching program, and a Workperks membership.
Reporting to the IT Director, the IT Support Specialist is a key member of our customer service and support organization. The successful candidate will have solid technical knowledge but will differentiate themself basedon customer orientation. They will join our team providing support across a wide range of technologies to our diverse group of companies.
Responsibilities & Duties:
- Providing Level 1 support for the helpdesksystem, processing work requests and providing customer service.
- Deploying employee equipmentincluding adds, movesand changes.
- Coordinatingthe effective installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.
- Monitoring assigned serversand network applications for the purposeof ensuring continuity of service.
- Maintaining critical systemsincluding servers, domain,virtualization platform, messaging, etc.
- Ensuring that systemhardware, operating systems,software systems, and related procedures adhere to organizational standards.
- Training users on the proper use of hardware/software.
- Assisting/Supporting project teams with implementation.
- Completing service ticketswithin company SLAs.
- Providing impeccable customerservice to clientsat all levels of the organization.
- Providing on call 24/7/365 supportfor any technology related emergencies.
- Providing back-up supportto the Systems Administrator, which requires supporting the personal and business IT needs of the primary shareholders.
NOC: 2221
Required Skills and Competencies:
- 3-5+ years of Information Technology experience.
- Diploma or higher in Information Technology or a related field is required.
- Experience working in a family office is required.
- Experience in the hospitality industry, particularly in a spa and restaurant environment is an asset.
- Customer Serviceorientation with a desireto provide distinctive user experience.
- Previous experience supporting the Microsoft suite of office applications, Microsoft 365, Azure AD, Mac, iOS, and Android.
- Preference will be given to candidates with experience working with the following line of business applications: Book 4 Time, Silverware, Certify, Yardii, DayForce, Freshworks, and Smartsheet
- Experience with project management methodology leveraging Smartsheet
- Ability to manage and maintain privateand confidential information with a high degree of professionalism.
- Excellent interpersonal and relationship management skills.
- Strong writtenand oral communication skills.
- Experience with MSAzure and Cisco Meraki is required.