Description:
We are seeking candidates for a IT Support Engineer role to provide high quality PC support services to end-users via remote, telephone or desk-side. If you are extremely smart, analytical, good with people, motivated, technology savvy and a team player we would like to hear from you.
- Support end-users and troubleshoot a range of issues, including Windows 10, email, network access, Microsoft Office 365 Suite, security software, and laptop/mobile hardware
- Manage user laptop, accounts, email, and mobile device setup
- Hardware, software, and peripheral installation
- Troubleshoot basic network connectivity issues
- Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, Wi-Fi, and video conferencing equipment
- Position will require 4 working days at Curinos Toronto office
Desired Skills & Expertise
Candidates should have the following background, skills, and characteristics:
- Information Technology or related major with 3-5 years of experience in a Windows OS support position
- Strong Windows 10/11and laptop hardware installation and troubleshooting skills
- Experience with Windows Server 2016/2019, including Microsoft 365 Exchange administration
- Working knowledge of Microsoft Office 365 Suite (Outlook is essential)
- Experience configuring mobile devices, including Android and iPhone
- Experience working with ServiceNow or ServiceDesk (Jira) ticketing system
- Basic understanding of TCP/IP for network connectivity troubleshooting
- Strong written and verbal communication skills
- Experience with PowerShell
Why work at Curinos?
- Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
- Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
- Unlimited PTO policy, floating holidays, volunteering days and a day off for your birthday
- Learning and development tools to assist with your career development
- Work with industry leading Subject Matter Experts and specialist products
- Regular social events and networking opportunities
- Collaborative, supportive culture, including an active DE&I program
- Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services