Description:
The IT Support Associate will provide first level support for all end-user systems within Canada Goose’s global infrastructure. Provide support in various IT areas including (but not limited to): end-user support, phone/voicemail administration, and special projects as needed.
What You'll Do
- Provide 1st level support via the Corporate and Retail Queue for Windows, MacOS, Manufacturing and Point of Sales Systems (phone, email, and in-person)
- Record, track and escalate incidents via our ticketing system
- Responsible for onboarding, offboarding and modifications to user accounts and access
- Configure and support workstations, setup tablets, and cell phone devices and Audio/Visual conferencing technologies
- Configure/support printers, copiers, IP Phones and various other peripheral devices
- Configure and image workstations, laptops, Point of Sales and other computing equipment as required
- Support and implementation of Audio/Video conferencing technologies
- Coordinate with IT team on issues requiring escalation
- Perform security and operating system updates, software deployment and troubleshooting
- Coordinate with IT Operations team members on issues requiring escalation (Enterprise Applications, Infrastructure and Cybersecurity) such as WAN and network availability
- Provide exceptional service to all departments using available resources while meeting set SLA’s
- Document technical procedures for new technologies as well as update/maintain existing technical documentation
Let's Talk About You
- A post-secondary education in Information Technology or equivalent
- Microsoft A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets
- Experience with compliance and governance frameworks (SOX preferred)
- Firm grasp of basic networking concepts:
- Basic hardware (desktop/laptop/IOS) troubleshooting; Microsoft Windows and Office troubleshooting
- Deployment, support, and management of meeting rooms (AV hardware)
- Desktop imaging over WDS, WDT, and Dell Deployment toolkit
- Mobile Device Management (MDM) such as Intune and JAMF Pro
- Creating and managing user Accounts within Active Directory and Office365
- Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA
- Support Windows 10, Mac OSX, IOS, and Android operating systems
- Providing support to organizations that enforces proxy service, MFA/SSO and 2FA
- Experience with virtual desktop and thin client in an enterprise multi-site environment
- Demonstrated experience enforcing standards policies and procedures
What’s in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow