It Solution Support Engineer

Description:

Join us as an IT Solution Support Engineer and become the mastermind behind the seamless operation of our smart IT solutions at airports worldwide. In this role, you'll ensure baggage systems run smoothly, reliably, and efficiently, making a real impact on global travel.

Your position

As a Support Engineer, you are responsible for the support and lifecycle management of Vanderlande’s High Level Controls (HLC) solutions deployed at airports worldwide. The focus is on ensuring the reliable operation and continuous improvement of the software controlling the logistical transport of baggage, including integration with connected subsystems and data-driven solutions.

In this role, you take the lead in maintaining system stability and performance, analysing complex HLC-related issues, and ensuring that the solution behaves as designed within a business-critical environment. You contribute to integration activities between HLC and interfacing systems, supporting deployments, updates, and changes with minimal disruption to operations.

You work closely with both internal teams and external stakeholders across global locations, acting as a key point of contact for HLC support, troubleshooting, and continuous improvement initiatives.

Department

The Airports IT Services team is part of an IT Delivery group that is active globally in selling, delivering, and servicing our IT Solutions at Airports. You will work closely with other members of the team that are active in Sales, Engineering, Project Management and Life Cycle Services.

Your Tasks And Responsibilities
 

• Ensure the reliable operation, stability, and performance of High Level Controls (HLC) systems deployed at Airports
• Analyse and resolve complex HLC-related incidents and system issues
• Act as a subject matter expert for HLC, providing advanced troubleshooting and root cause analysis
• Support and contribute to the integration of HLC with connected subsystems and external interfaces
• Assist in deployments, upgrades, patches, and system changes with minimal operational disruption
• Verify and validate system interactions across interconnected platforms
• Identify opportunities to enhance system performance, stability, and efficiency
• Contribute to data-driven improvements and optimization initiatives
• Act as a key point of contact for HLC support across global stakeholders
• Collaborate with internal teams (engineering, operations, development) and external partners/customers
• Communicate effectively on issues, resolutions, and improvement initiatives across international environments
   

Your profile
 

• Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline
• Foundational understanding of software development principles and High Level Control (HLC) systems within automated logistics environments
• Foundational understanding of IT infrastructure and software development principles.
• Strong affinity with Industrial Automation and logistic processes, specifically in relation to HLC systems and their interaction with material handling systems
• Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Java code and Python scripting is a pre.
• A results-driven professional with a proactive mindset.
• Strong analytical skills and a constructive, critical approach to solving complex HLC and integration issues
• Proactive, pragmatic and hands-on attitude in supporting live operational systems
• Strong communication skills with good command of the English language.
• Willing to travel up to 25% of the time.