Description:
Village Media is looking for a sharp, self-motivated, tech-obsessed, and highly resourceful IT Operations Specialist to support our growing North American team.
This new position requires intelligence, drive, strong communication skills, and raw problem-solving horsepower. While you should already have a solid foundation of tech experience, you do not need to check every single box on day one. If you love tech, are a fast learner, a natural problem solver, and thrive when handed a completely new challenge to figure out, you may be a good fit.
This role is suitable for a motivated, tech-loving problem solver who isn't being challenged enough in their current work. It would also be an excellent launchpad for a smart, driven recent computer networking, programming or other tech-related graduate or a junior professional looking to gain massive, cross-functional experience within this fast-growing company.
Key Responsibilities
Software & Processes
- User & Account Management: Manage the employee software lifecycle, assisting with onboarding/offboarding, provisioning user accounts, and managing access permissions.
- Process Improvement: Assist in developing or vibecoding new or improved processes and systems to help the company run more efficiently.
- MDM Implementation: Assist in building out and deploying our Mobile Device Management (MDM) framework to secure and manage company hardware.
- Security: Analyze and monitor systems for security risks and implement mitigating changes.
- Documentation: Develop and maintain an internal knowledge base, a first-line resource for employees and external users to find answers to their questions.
Hardware & Gear
- Tech Support: Provide first-line support to staff for a diverse hardware fleet of end-user devices.
- Asset Management: Manage, test, clean, organize and provision hardware inventory.
- Network and IOT: Manage other devices in our facilities: network equipment, TVs, video conferencing, cameras, building automation, etc.
- Office Operations: Going beyond IT, provide operational support for our offices and facilities, including minor troubleshooting and repairs.
Qualifications
- Exceptional Problem Solving: You don't freeze when you encounter a software error, or an assignment in something unfamiliar; you research, ask questions, test, and solve it.
- High Self-Motivation: You take ownership of tasks from start to finish without needing micro-management, but knowing when to ask for guidance. You seek out work that needs to be done during slow periods. You naturally look for ways to improve processes before being asked.
- Technical Adaptability: Comfortable switching contexts between different operating systems and cloud platforms.
- Analytical: Coding or programming experience contributes to your understanding of how data should be structured and interacted with.
- Security-Minded: You consider and prioritize security in every action you take. You have 2FA on all your accounts.
- Organized: Your box of spare cables at home is organized by connector type. You know the difference between HDMI, DP, USB-C, and RJ45.
- Strong Communication: Excellent interpersonal skills to calmly help colleagues through tech frustrations. Excellent written communication skills to effectively contribute to our knowledge base documentation.
- Education/Experience: A degree, college diploma, or equivalent track record that proves your analytical skills, work ethic and tech expertise. While IT work experience is a big plus, we are open to a sharp, high-potential recent graduate.
Preferred Assets & Ecosystem Experience
Experience in any of the following areas or platforms is considered an asset:
- Cloud & SaaS: Google Workspace Enterprise, Salesforce
- MDM & Endpoint Management: Google Zero-Touch Enrollment (ZTE), Apple Business Manager, Microsoft Intune
- Networking & Hardware: UniFi (Network, Protect, Access, Connect, Identity Enterprise); physical installation, security, segmentation, and traffic management
- Operating Systems & Devices: Chromebooks, Windows, macOS, Android, and iOS end-user devices
- Development & Tooling: Programming languages, VS Code, JavaScript, OpenAI Codex
- Building Automation & Smart Tech: Home Assistant, Z-Wave, security systems, VoIP, IP cameras, weather stations, and air quality monitors