It Infrastructure Solutions Lead

Description:

The IT Infrastructure Solution Lead is responsible for overseeing IT infrastructure system design and solution implementation to provide comprehensive solutions, ensuring all technology domains are merged into integrated systems. Leads deployment of infrastructure solutions into production operational environments and ensures operational requirements are being met.
This role is also responsible for the supervision and leadership of a team of Design Analysts, providing technical and developmental oversight to direct reports, including working with Manager, Technology Design and Delivery to recruit staff and contract team members as required.
Works with a diverse group of internal and external stakeholders to ensure infrastructure requirements are clearly understood and delivered in provided solutions.

KEY ACCOUNTABILITIES

Leads a team of Design Analysts in performing technical design and delivery activities within their respective areas of expertise. Supervises reporting staff including selection, development, training, coaching, and managing performance including conducting performance reviews and administering disciplinary measures.

Provides comprehensive and holistic technical oversight of infrastructure solution delivery. Leads deployment of infrastructure solutions into production operational environments; including providing guidance to internal and contracted technical resources performing production delivery tasks.

Provides consultative support to Operations and Maintenance teams through escalation processes when specific subject matter expertise is required, Operational support capabilities have been exceeded, and SLA compliance is at risk.

Collaborates with technical subject matter experts and other stakeholders to design and deliver complete infrastructure solutions spanning multiple technology domains. Analyzes architectural designs and ensures overall system requirements are being delivered.

Builds strong working relationships with a diverse group of internal and external stakeholders. Acts as technical lead and participates in committees and working groups across areas and departments to address specific projects and issues.