It Infrastructure Manager

Description:

Manages IT infrastructure programs including maintenance and support for the data center, network, and storage to ensure a good state of repair across the enterprise. Ensures all systems are performing at optimal levels and adequate capacity is available to support the development of new technologies and system requirements. Leads the team in transitioning towards the DevOps product/service delivery model, including grow the skillsets of the team, empower the employees and drive the change in practice, mindset and culture

Key Accountabilities

Works closely with TransLink’s key stakeholders to understand emerging IT Infrastructure requirements in alignment with TransLink’s overall technology plan and strategies. Liaises with Senior Management, business owners and other internal stakeholders to recommend best practices, improve the current infrastructure and identify and resolve business systems issues. Develops and implements necessary controls to identify and mitigate risks where appropriate, alerting the Senior Manager and Director on high risk issues as they emerge, and recommending corrective action.
Leads IT infrastructure service strategy and technical roadmap, ensuring its integration with overall IT and enterprise strategic plans. Develops infrastructure plans that meet the architecture/technology needs of the organization. Manages a diverse cross functional team to maintain highly reliable, resilient and scalable technology products with a focus on quality, business enablement and improving the end user experience. Provides technical leadership on full cycle service delivery including business analysis, infrastructure development, customization and configuration, quality control. Ensures service delivery meets established standards and service level agreement.
Manages vendor performance and works with vendors on solving technical issues and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources. Develops and manages the budget for IT infrastructure. Identifies and leverages opportunities to optimize costs and value of the technology solutions throughout their life cycle. Ensures the budget is consistent with the overall strategic objectives of the BTS division and the enterprise. Ensures cost-effective delivery of IT infrastructure services to meet and address changing business priorities and needs with agility.
Builds partnerships with Business Leaders at various levels to guide strategic decision making and influence how IT infrastructure can enable new sources of value. Fosters collaboration and develops highly responsive working relationship with cross functional IT teams. Champions innovation and recommends best practices as it relates to IT infrastructure.
Contributes as a key member of the IT infrastructure team in identifying and acting on risks and opportunities associated with the assigned projects and alerting senior management to critical issues. Operates a formal governance mechanism to ensure that infrastructure services can continue to be delivered in line with the agreed-on business outcomes. Works with the senior leadership team on the service portfolio and governance required to prioritize resources.
Serves on internal and external committees as assigned; actively involves in the development of enterprise technology standards, governance processes and performance metrics to ensure that IT infrastructure delivers value to the enterprise. Provides customer-centric advice and services in assessing evolving business requirement, shaping and prioritizing technology needs, developing and delivering solutions.
Develops reports and presentations for senior management on a periodic and ad hoc basis. Reports out to various stakeholders and ensures follow-up on all open issues, providing adequate closure. Keeps the Director apprised of the status of the initiatives and activities, collaborates with the Director on resolution of critical issues as they emerge.
Manages a team of highly skilled IT professionals including selection, training, coaching, development, performance management and all other people management practices.

Qualifications

EDUCATION AND EXPERIENCE
The requirements for this job are acquired through completion of a bachelor’s degree in Computing science, Computer Systems Engineering or information systems, plus eight (8) years of recent related experience in leading IT transformational initiatives in complex and dynamic environments, including four (4) years’ experience on a management level.

Other Requirements

Expert knowledge of the principles, concepts, practices and technologies of Agile/DevOps. Certified Scrum Master, Agile Certified Practitioner or similar certification would be an asset.
Superior business acumen and technical knowledge of in strategic IT planning, organization design and development with effective service management skills through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service.
Advanced interpersonal skills, including relationship building, advising, consulting, influencing, conflict resolution and presentation/facilitation skills.
Advanced communication skills to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes.
Advanced problem solving and decision-making skills to identify and address roadblocks and critical issues that would impact business process transformation and project deliverables.
Advanced ability to lead and advise a large team of diverse technical and business project resources.