Description:
The vacant IT Change Management, Senior Analyst role will report to the Leader, Process & Operational Excellence. This role is responsible for the effective execution, governance, and continuous improvement of Interac’s enterprise Change Management practice.
Guided by ITIL 4, Interac Change Management policies, and industry-recognized control frameworks, this role ensures that changes to production and pre production environments are assessed, authorized, prioritized, planned, implemented, and reviewed in a manner that balances speed, stability, risk, regulatory compliance, and business outcomes.
What You Will Do:
- Managing complex internal/vendor/partner changes with an emphasis on minimizing production, financial and reputational impact for the organization
- Providing leadership, direction, and expertise for planning critical changes across multiple environments and platforms
- Managing the overall timeline of the change management components, identifying cross-functional dependencies, key milestones, and critical paths, and ensuring that the overall schedule remains aligned with business objectives
- Conducting comprehensive risk assessments and ensuring the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies
- Reviewing and prioritizing Change records, chairing the Change Advisory Board (CAB) and representing INTERAC at vendor /partner CAB meetings
- Utilizing appropriate systems and tools to maintain the configuration management system, including the Configuration management database (CMDB)
- Maintaining a change calendar with clear visibility for stakeholders and change sponsors
- Developing communication and training strategies to ensure the enterprise-wide adherence to the Change management process
- Implementing the patching policy in conjunction with internal teams and coordinating patching cycles with multiple vendors and partners
- Coordinating and driving implementation plan walk throughs with internal and external teams, and ensuring changes are scheduled in accordance with Enterprise Change management policies
- Conducting regular audits of the change management process and driving process optimization initiatives
- Preparing and publishing key change metrics, KPIs and reports for delivery to executives and senior management
- Supporting BAU operations with Release, Incident, Problem and Request Management
- Participating in 24/7/365 rotation after hours change and incident management support
What You Bring:
- 5+ years of experience in progressively responsible technology and operations roles within complex IT environments, including IT Service Management (ITSM), operations support, and service delivery.
- 5+ years of experience in progressively responsible Change Management or Change Enablement roles supporting production environments.
- Demonstrated experience operating within enterprise governance models, balancing delivery timelines, risk management, and service stability.
- Strong working knowledge of ITIL v4 practices, with deep expertise in Change Enablement, and working knowledge of Incident, Problem, Release, and Request Management.
- Proven ability to apply ITSM best practices pragmatically within fast‑paced, high‑availability, and regulated environments.
- Experience supporting Change Advisory Boards (CAB), including preparation, facilitation, risk articulation, and stakeholder alignment.
- Strong analytical and critical‑thinking skills, with the ability to assess change risk, dependencies, and cumulative impact across services and platforms.
- Demonstrated ability to interpret and apply enterprise policies, control frameworks, and risk tolerance in day‑to‑day operational decision‑making.
- Experience supporting audit and regulatory requirements, including evidentiary documentation, traceability, and control validation for Change Management processes.