It Business Analyst

Description:

Stafingo is supporting our client in the GTA in recruiting an IT Business Analyst to support a major Public Digital Evolution initiative focused on modernizing digital services, web portals, customer-facing applications, and online service delivery capabilities.
This is an exciting opportunity for a Business Analyst who thrives in enterprise environments, enjoys working with multidisciplinary teams, and has experience translating business needs into scalable digital solutions.

Role Overview :

The successful candidate will support the modernization of a large-scale public digital platform, improving user experience, navigation, search capabilities, content organization, accessibility, and digital service delivery.

You will work closely with business stakeholders, application owners, cybersecurity teams, architects, developers, UX designers, and delivery teams to analyze current capabilities, define future-state solutions, and deliver high-quality digital experiences.

Key Responsibilities :

Requirements Gathering & Analysis

Lead discovery sessions and requirements workshops with business, technology, architecture, and application teams.
Gather, analyze, document, and validate business and technical requirements.
Develop:

Business Requirements Documents (BRD)
Functional Requirements Documents (FRD)
Non-Functional Requirements (NFR)
Epics
User Stories
Acceptance Criteria
Perform gap analysis between current-state processes and future-state digital capabilities.
Translate business objectives into actionable requirements for technical teams.
Agile Delivery & Project Support

Participate actively in Agile ceremonies including:

Sprint planning
Backlog refinement
Daily stand-ups
Sprint reviews
Retrospectives
Collaborate with Product Owners to define backlog priorities.
Support creation and refinement of Jira/Confluence user stories, tasks, and acceptance criteria.
Ensure backlog items meet Definition of Ready and Definition of Done standards.
Process Mapping & Documentation

Develop current-state and future-state process models.
Create workflow diagrams, business process maps, system interaction diagrams, and data flow documentation.
Identify opportunities for process improvement and digital service optimization.
Stakeholder Engagement
Facilitate workshops, interviews, and working sessions with cross-functional stakeholders.
Collaborate with:

Business units
UX designers
Service designers
Cybersecurity teams
Application owners
Development teams
QA teams
Translate complex technical concepts into clear business language.
UX & Digital Service Delivery

Work closely with UX and service design teams to understand user needs.
Translate wireframes, user journeys, and content design requirements into actionable development requirements.
Support improvements related to:

User navigation
Search capabilities
Content categorization
Accessibility standards
Online service experiences
AI-enabled digital capabilities
Testing & Quality Assurance Support

Support QA activities by reviewing test cases and validating requirements coverage.
Participate in UAT planning, execution, defect review, and solution validation.
Ensure delivered solutions align with business requirements.
Reporting & Documentation

Maintain project documentation including:

Requirements traceability matrices
RAID logs
Status reports
Workshop outcomes
Process documentation
• Provide clear communication and recommendations to project leadership.

Required Qualifications & Experience :

5+ years of Business Analyst experience within large, complex enterprise environments.
Demonstrated experience supporting Agile and Hybrid delivery projects.
Strong experience with:

Requirements elicitation
BRD/FRD documentation
User stories and acceptance criteria
Stakeholder workshops
Process mapping
Workflow modelling
Gap analysis
Experience collaborating with UX designers and digital service teams.
Ability to bridge business and technical teams effectively.
Experience supporting:

Testing activities
UAT planning
Requirement validation
Solution delivery
Proficiency with BA tools including:

Jira
Confluence
Azure DevOps
Microsoft Visio or similar process modelling tools

Preferred Experience :

Public sector experience preferred.
Experience supporting digital transformation initiatives.
Experience with customer-facing applications, web portals, or online service platforms.
Understanding of accessibility standards and digital service best practices.

Ideal Candidate Profile

We are looking for a Business Analyst who is:

✔ Strong in stakeholder communication
✔ Comfortable working in fast-paced enterprise environments
✔ Experienced in digital transformation projects
✔ Skilled at converting business needs into technical requirements
✔ Detail-oriented with strong documentation capabilities
✔ Able to manage competing priorities and deliver under tight timelines