It Business Analyst

Description:

As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution. You will own the full journey: assessing business needs, identifying and quantifying desired outcomes, eliciting and documenting requirements, collaborating with technical delivery teams, and evaluating results.

Your impact will be felt across the organization. Business stakeholders will rely on you to make sense of their technology needs and advocate for solutions that actually work. IT leadership will depend on you for clear pipeline visibility, prioritized recommendations, and the analytical insight that drives smart investment decisions. Delivery teams will count on you for requirements that set them up for success — not surprises.

This is a high-visibility role that sits at the intersection of business and technology. You will build the kind of trusted relationships that make things get done — and done well.

What You'll Do

You will be responsible for managing the full lifecycle of IT system enhancement demands — spanning new functionality requests, incremental enhancements, and fixes — across a variety of platforms. Day-to-day, this means:

Request Intake & Qualification

Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.
Assess and validate requests for business value, strategic alignment, feasibility, and risk — producing a clear qualification summary that informs prioritization.
Maintain an up-to-date view of the IT request pipeline, with regular status communication to stakeholders and IT leadership.
Apply consistent scoring and prioritization frameworks so leadership can make data-backed decisions about where to invest IT capacity.
Identify and flag duplicate, redundant, or conflicting requests across the portfolio.

Requirements & Solution Definition

Elicit, analyze, and document detailed functional and non-functional requirements through workshops, interviews, and working sessions.
Produce high-quality BRDs, process flow diagrams, user stories, and use cases aligned to the applicable delivery methodology (Agile or Waterfall).
Conduct current-state analysis and gap assessments to define root causes and the desired future state with precision.
Collaborate with solution architects, developers, and platform SMEs to validate designs and maintain requirements traceability throughout the solution lifecycle.

Delivery Support & Validation

Define and lead UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.
Support training development, change management, and post-go-live adoption so solutions are embraced, not just deployed.
Track delivery progress, surface risks and blockers proactively, and keep stakeholders informed at every stage.
Contribute to lessons learned reviews and continuous improvement of delivery standards.

Application Governance & Portfolio Visibility

Maintain an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.
Support oversight of key IT contracts and vendor relationships, including renewals, scope changes, and performance tracking.
Identify gaps between current technology capabilities and evolving business demand, and surface findings to IT leadership.
Correlate IT spend to the value of services utilized, supporting investment decisions with structured, evidence-based analysis.

Stakeholder Engagement & Business Relationships

Serve as the day-to-day point of contact for business stakeholders on active and upcoming IT initiatives.
Facilitate workshops, steering meetings, and cross-functional working sessions with professionalism and purpose.
Build deep knowledge of the business units you support — their objectives, pain points, and operating context — and use it to add strategic value.
Organize and present findings, recommendations, and updates in formats that are clear, compelling, and right for the audience.

Process Improvement & Insight

Identify and champion opportunities to improve IT and business processes using value stream mapping, root cause analysis, and benchmarking.
Define measurement frameworks for improvement initiatives and track outcomes over time.
Support the development of scorecards and KPIs for IT service delivery and initiative performance.
Source, analyze, and visualize data to validate business cases, support prioritization, and help leadership make informed decisions.
Work with Power BI, Excel (advanced), or equivalent tools to produce accessible, self-serve analytics for the team.

Technology & AI Fluency

Apply AI-assisted tools (e.g. Microsoft Copilot, Claude, or similar) to accelerate documentation, requirements drafting, meeting summarization, and business case analysis.
Evaluate automation and AI opportunities within business processes and bring forward viable use cases to IT leadership.
Use technology tools critically and responsibly — ensuring information validity, data confidentiality, and alignment with organizational policy.

Experience

What You'll Bring To The Table:

5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
Proven experience working across both project-based and BAU (run-the-business) contexts.
Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.