Investor Services

Description:

SS&C Technologies, a global leader in financial services and healthcare technology with over 27,000 employees in 35 countries, is seeking motivated professionals to join their Investor Services team. This position serves as a key point of contact for fund investors and managers, ensuring exceptional client service, accuracy, and compliance across all investor-related activities.

As an Associate, Investor Services, you will be responsible for handling investor communications, processing subscriptions and redemptions, preparing investor statements, managing fund data, and ensuring compliance with AML/KYC standards. You’ll play a critical role in maintaining smooth fund operations while collaborating with cross-functional teams, fund management, and investors.

Key Responsibilities:

• Serve as the main contact for fund investors and managers via email and telephone correspondence.

• Process investor subscription and redemption activities in compliance with fund offering documents and AML requirements.

• Communicate pending transactions to fund management promptly.

• Prepare and validate investor statements based on fund accounting information.

• Distribute investor statements, letters, and other documents per fund and investor instructions.

• Maintain accurate and compliant distribution information.

• Prepare and verify wire transfer instructions using online banking platforms.

• Monitor and confirm expected cash activities processed by banks and communicate updates to relevant departments.

• Adhere to departmental policies, procedures, and compliance standards.

• Contribute to ongoing process improvements and system enhancements.

• Perform additional duties as assigned by department management.

Key Skills and Attributes:

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service orientation.

• Ability to multitask and adapt to changing priorities in a fast-paced environment.

• Strong analytical and problem-solving abilities.

• Proficiency with Microsoft Office, especially Excel.

• Familiarity with AML and KYC standards is an asset.

• Flexibility to work overtime and on Canadian holidays, as required by global client needs.

Why Join SS&C Technologies:

• Hybrid Work Model: Flexibility to balance office and remote work.

• Professional Growth: Access to the SS&C Learning Institute, RRSP Matching Program, and career advancement opportunities.

• Work-Life Balance: Flexible vacation and personal leave, paid holidays, and sick days.

• Health & Wellness: Comprehensive medical, dental, and vision plans, parental leave, and employee assistance programs.

• Inclusive Culture: Committed to diversity, equity, and inclusion, ensuring a welcoming and supportive work environment.