Information Systems Manager

Description:

The Manager, Information Systems leads the organization’s Information Management and Information Technology functions to ensure information systems are reliable, secure, and aligned with operational priorities. This role is responsible for information systems infrastructure, enterprise and clinical applications, information governance, data quality, reporting, and analytics.

Working collaboratively with internal stakeholders and the organization’s Managed Service Provider (MSP), the Manager leads system optimization, information management, technology initiatives, and continuous improvement to support organizational decision-making and service delivery.

All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for adhering to all applicable legislation, policies, and procedures.

Primary Duties And Responsibilities

Systems Operations

 Lead the day-to-day operation, performance, and maintenance of organizational information systems and IT infrastructure
 Lead the operation and optimization of enterprise and clinical information systems.
 Coordinate system implementations, upgrades, lifecycle maintenance, and operational support
 Monitor system performance and resolve operational issues
 Maintain business continuity, backup, and disaster recovery practices
 Identify opportunities to optimize existing systems and improve operational efficiency

Information Management & Analytics

 Improve system integration and interoperability across enterprise applications
 Ensure information governance, data quality, privacy, security, and records management practices are maintained
 Develop and enhance organizational reports, dashboards, and analytics
 Support government, funder, and organizational reporting requirements
 Identify opportunities to improve information accessibility, system automation, and business processes
 Improve access to information to support operational and strategic decision-making

Leadership & Team Development

 Provide leadership and direction to team members, establishing priorities and performance expectations
 Foster collaboration, accountability, and a cohesive team environment
 Coordinate workloads and resources to ensure effective service delivery
 Provide coaching, mentorship, cross-training, and ongoing staff development
 Provide technical leadership to support information systems operations and continuous improvement

Information Security & Compliance

 Ensure organizational information is managed in accordance with privacy legislation and regulatory requirements
 Support the development and implementation of information governance and privacy practices
 Participate in data breach investigations and related activities as required

Vendor & Financial Management

 Provide input into the development of the department’s operating and capital technology budgets, in collaboration with the Senior Director, Corporate Services.
 Manage and monitor technology expenditures, contracts and resources, ensuring effective stewardship within approved budgets
 Act as the primary organizational contact for the Managed Service Provider (MSP)
 Build and maintain collaborative relationships with the Managed Service Provider (MSP) and technology vendors to support system improvements and service delivery
 Monitor vendor performance and provide recommendations for continuous improvement

Communication & Collaboration

 Communicate technology priorities, recommendations, and system changes with staff and leadership
 Collaborate with departments to ensure systems support operational needs
 Participate on internal and external committees and working groups as assigned

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

 Ability to provide direction and coordinate the day-to-day operation, optimization, and integration of information systems
 Excellent collaboration and relationship-building skills with internal and external stakeholders
 Effective supervisory, leadership, and change management skills
 Strong understanding of information management, information governance, privacy, and data security
 Ability to develop and utilize reporting, dashboards, and analytics to support decision-making
 Strong analytical, communication, and problem-solving skills

Education/Qualifications Required

 Bachelor’s degree in Information Technology, Information Management, Computer Science, or a related field

Experience Required

 4–6 years of related Information Management or Information Technology experience, including supervisory or management-level experience
 Experience supervising and leading teams responsible for information systems or related functions
 Experience working in a unionized environment preferred
 Experience within developmental services, the broader public sector, or not-for-profit organizations considered an asset

Effort Required

 Sitting for prolonged periods in meetings or at a desk/computer
 Day-to-day activities may lead to considerable stress
 Lifting up to 40 lbs. (computers, servers, and other equipment)

Working Conditions

 Valid G-class driver’s license and access to reliable transportation required
 Flexible work hours may be required
 Travel to other worksites or community locations may be required

Why Choose Us

 Competitive wages that recognize the important work you do
 Membership in HOOPP
 Comprehensive benefits coverage
 Employee & Family Assistance Program (FSEAP)