Information Coordinator

Description:

• Providing information and documentation regarding family, civil and criminal law matters to clients in person, by telephone or in writing
• Assisting in Court and preparing court generated orders as directed by the Judiciary.
• Providing direction to appropriate courtrooms, non-government agencies, or court departments
• Determining appropriate referrals for clients accessing the legal system
• Commissioning court documents for clients
• Liaising with clients, court administration and agencies
• Collecting and compiling statistical data and reports

In this role you will work directly with a large and diverse client base and at times situations can become highly emotional. You are adept at de-escalating stressful situations and are able to remain calm and composed at all times. You use your well-developed active listening skills to understand the client’s needs in order to provide appropriate solutions. You are highly organized and have the ability to multi-task in a number of settings. You have a strong attention to detail and work well under tight timelines which will help you be successful when preparing court generated orders and supporting the Judiciary. You have a passion for providing excellent customer service and have the ability to work independently as well as part of a team.

Qualifications

A high school diploma and four years of related experience are required.

Preference will be given to those with the following:
 

• Related post-secondary education in the legal field
• Experience working in the courts and/or other legal environments
• Knowledge of the Alberta rules of court
• Knowledge of civil, family and landlord court processes and procedures
• Experience preparing court generated orders
• Conflict resolution experience
• Experience working with vulnerable populations
• Experience working with the following programs: Microsoft Word and Excel, CASES, JOIN, FTR Digital Recording Software, SharePoint, CRM and 1GX.