Implementation Specialist

Description:

Medavie is a national health solutions partner with a mission to improve the wellbeing of Canadians. The organization provides industry-leading solutions in insurance, primary care, and emergency medical services, impacting millions of lives annually. Medavie values diversity, individuality, and collaboration, offering employees meaningful opportunities for growth, flexible work options, and a supportive environment.

As an Implementation Specialist, you will play a critical role in the implementation of new corporate group business and assigned projects. You will work closely with external customers and various internal teams to ensure operational requirements are met, client expectations are exceeded, and projects are delivered efficiently.

Key Responsibilities:

• Oversee and ensure accountability for all new corporate business implementation projects.

• Innovate and manage the end-to-end implementation process using best practices.

• Manage project changes, risks, issues, and actions effectively.

• Communicate regular project updates to stakeholders, including status updates and meetings.

• Act as key point of contact with external clients and internal Client Services Teams.

• Analyze and interpret detailed documentation (original proposals, prior carrier contracts) and translate requirements into Medavie specifications.

• Ensure excellent customer experience through timeliness, quality, and strong project management focus.

Qualifications & Skills:

• University or college diploma; insurance qualifications such as LOMA or CEBS preferred or willingness to acquire.

• Minimum 3–5 years’ experience in group health/dental, life, and disability insurance.

• Experience in project management or analytical roles preferred.

• Intermediate to advanced computer skills; experience with Microsoft Office Suite and MS Project an asset.

• Bilingual in French and English.

Other Qualifications:

• Solid knowledge of the group insurance/benefits industry.

• Excellent time management and multitasking abilities.

• Strong analytical, problem-solving, and judgment skills.

• Highly organized with attention to detail and accuracy.

• Flexible, adaptive, and capable of working in a fast-paced environment.

• Ability to collaborate effectively in teams and work independently.

• High level of integrity, accountability, and goal-driven motivation.

• Excellent communication skills – written, oral, and auditory.

Diversity & Inclusion Statement:
Medavie is committed to reflecting the communities it serves and encourages applications from candidates of all backgrounds. The organization provides accommodations or adjustments during the recruitment process to ensure fair and accessible employment practices.