Implementation Lead

Description:

The CTMS Implementation Lead at RI-MUHC is a specialist responsible for implementing and optimizing clinical research workflows within the ERP/CTMS system. This role ensures that the Clinical Investigation & Management (CIM) financial and operational processes, including budgeting, Fair Market Value (FMV), invoicing, coverage analysis, and reconciliation, are properly configured, tested, and adopted.

Key Responsibilities:

1. Requirements Gathering (25%)

• Define CIM requirements for CTMS integration with ERP systems.

• Translate research workflows into technical specifications for system design.

• Support ERP specialist during vendor evaluation and RFP processes.

2. System Configuration & Integration (35%)

• Collaborate with ERP team to configure CTMS modules for FMV-compliant budgeting and coverage analysis-based billing logic.

• Ensure workflows enforce sponsor vs. standard-of-care cost separation.

• Validate CTMS-ERP integration for financial and HR processes.

3. Testing & Validation (25%)

• Design and execute test cases for clinical workflows (patient logs, visit billing, sponsor invoicing).

• Validate sponsor billing reports against FMV benchmarks and coverage analysis mappings.

• Coordinate User Acceptance Testing (UAT) and document outcomes.

4. Training, SOPs & Adoption (15%)

• Develop CIM-specific training, SOPs, and user job aids.

• Deliver training sessions and provide change management support.

• Monitor KPIs post-implementation to ensure compliance and adoption.

Qualifications & Requirements:

• Bachelor’s degree in Health Informatics, Business Analytics, Business Administration, Project Management, or related field.

• 5+ years of experience in system implementations within clinical research or healthcare.

• Strong knowledge of CTMS workflows, FMV, coverage analysis, and research billing practices.

• Familiarity with standard medical coding systems (diagnosis & procedure codes).

• Experience in ERP or CTMS RFP/vendor processes.

• Excellent collaboration and communication skills.

• Bilingual (English/French) preferred.

Additional Information:

• Work Shift: Monday to Friday, 8:30 a.m. – 4:30 p.m. (35 hours/week)

• Work Site: Glen Site and Montreal General Hospital

• Status: Full-Time, Temporary (1 year with possibility of extension)

• Pay Scale: $55,692 – $103,412.40/year

Why Work With RI-MUHC:

• 4-week vacation, 5th week after 5 years

• 12 paid personal/sick days, 13 statutory holidays

• Modular group insurance plan (including gender affirmation coverage)

• Telemedicine, RREGOP pension plan, training & professional development

• Child Care Centres, corporate discounts, employee assistance, recognition program, flexible work options

Organization Website: https://rimuhc.ca/en