Description:
Serves as point of contact responsible for providing end-to-end customer support resulting in accurate and efficient transactions; assisting with inquiry resolution and providing elevated levels of customer satisfaction. Responsible for providing support to managers and employees in employee life cycle administration: research and/or investigates concerns and makes recommendations that promote positive employee relations. Serves as the subject matter expert that supports the administration of the organizations’ benefits plans and programs in North America and across all Business Areas. Ensures benefit compliance with policies and practices and local, state, and federal laws and regulations, including the Patient Protection and Affordable Care Act (PPACA). Provided guidance and assistance to employees on various benefit plans and administrative changes.
Your role in our team
- Function as Benefits Administrator for North American benefit programs, such as health insurance, 401(k), STD, LTD, Life and other related benefit programs.
- Serve as first and second-level support for all human resource related inquiries from North American employees and managers across all locations and Business Areas.
- Serve as a subject matter expert on plan related issues addressing eligibility, compliance, and annual audit requirements more specifically; reporting requirements for Affordable Care Act (ACA), prepare yearly 1094 and 1095 if requested and partner with HRIS to ensure accuracy.
- Serve as primary contact for plan vendors and third-party administrators.
- Document and maintain administrative procedures for assigned benefits processes.
- Prepare, collect and organize data for “go to market” assessments.
- Produce work according to defined standards and policies.
- Actively drive continuous process and solution improvements.
- Function as expert for all employee life cycle required administration, including but not limited to creating job offers including pertinent attachments for signature, onboarding administration and termination processing.
- Escalate questions/queries to HR Business Partners and Centers of Excellence as required. Contact customers directly for complex cases.
- Develop a comprehensive understanding of HR Shared Services operations, processes, and systems to ensure accurate and timely responses to enquiries, complaints and requests.
- Identify, research, and work cross-functionally for the employees and managers in a timely manner, working on more than one matter simultaneously and prioritizing urgency of requests.
- Serves as first point of contact for all human resource related inquiries from North American company employees and managers in all locations and Business Areas
- Owner of several Service Delivery Model (SDM) processes.
- Produce work according to defined standards and policies.
- Perform archiving, contract, and document management.
Your profile
- Bachelor’s degree in Human Resources or Business or related field preferred
- 3-5 years of experience in a Human Resources
- Effective communication skills required.
- Proficiency in MS Office suite
- SAP SuccessFactors, Service Now and general HRIS experience preferred.
- English language skills required.
- Efficient in Excel but mastery skills not needed.
- Knowledge of U.S. and Canadian employee benefits is a plus