Description:
The Hospitality Server responsible for providing exceptional customer service to both internal and external clients in addition to supporting a variety of internal & external events and meetings. The Hospitality Server is responsible for delivering consistently high standards of maintenance of for all office common areas including kitchens, lounge, meeting spaces and touchdown stations.
RESPONSIBILITIES
Hospitality
- Maintain inventory and place orders for items that are low in stock
- Unload deliveries and replenish coffee station supplies
- Ensure coffee station and lounge cleanliness on a routine basis including unloading/loading the dishwashers
- Prepare meeting rooms for clients and guests, including meals, beverages, supplies (i.e. tissue, pens) etc.
- Clean all meeting rooms following the conclusion of each meeting
- Ensure Touchdown station cleanliness/readiness prior to assigning guests, and post-use maintenance
- Maintain and stock the servery kitchen with all necessary supplies
- Routine cleaning of fridges and microwaves on all office floors
- Source a core list of innovative, diverse, quality food and beverage vendors
- Request catering quotes and provide recommendations on the most economical choices to match the event
- Support the organizing of routine firm events and catering requirements, in partnership with Internal Operations and Events Coordinator, and/or Client Development teams, and other stakeholders
- Assist Social Committee with event research and preparation (i.e., quotes, ideas)
- Monitor trends within the hospitality industry and make suggestions based on recent findings
- Efficient and professional event set-up, decoration, maintenance and take down services
- Submit invoices to accounting for payment
- Adhere to hospitality GL’s and budgets
- Prepare and submit within the required format all annual budgetary information and updates as required
- Research and present findings when ordering coffee station machines/supplies and coordinating the installation of selected equipment and scheduling of coffee machine maintenance
- Proactively plan schedules on a weekly basis and adjust on a daily basis – adapting start/end times where required to ensure seamless client and internal events support and experience
- Prepare event summaries for future reference and best practice recordkeeping
- Ensure accurate and timely submission of all reports and administrative work
Reception
Provide professional, friendly, and concise reception coverage when needed to accommodate any staff shortages, lunches, and other periods, which include:
- Greet clients and visitors in a friendly and professional manner
- Answer phone calls / emails and route inquires to the appropriate individuals
- Book meeting rooms on Meeting Room Manager (MRM) including meals, beverages etc.
- Offer refreshment to clients and visitors while they wait, maintain a tidy reception and client waiting area, organize newspapers, etc.
- Assist staff members with other tasks as may be required, i.e., reporting, data entry, administrative duties
- Participate in the Firm's Emergency Response and security procedures (fire warden, first aid)
- Assisting other office services teams on occasion, as required