Helpdesk Technician

Description:

Helpdesk Technician

Location: Montreal (Quebec only)

Core Responsibilities

• Handle L1/L2 IT support (tickets, incidents, troubleshooting)
• Provide end-user support (hardware, software, network issues)
• Monitor systems and escalate incidents
• Maintain SLA-based service delivery
• Support wireless/network-related environments

Ideal Candidate Profile

• 5+ years Helpdesk / IT Support experience
• Strong incident management & ticketing tools (ServiceNow, Remedy, etc.)
• Excellent customer service & communication
• Bilingual (French + English) → Mandatory
• Comfortable with multi-tasking in high-volume environments