Ground Customer Service Manager

 

Description:

  • Provide leadership and direction for the customer service department to ensure a high level of service and efficient and timely delivery of outbound shipments.
  • Manage performance to meet customer specific metrics and goals, as well as special needs dictated by the client.
  • Coordinate with station and operations management to ensure optimal cargo flow and planning.
  • Analyze, manage and respond to customer inquiries and complaints.
  • Work collaboratively with station and operations management and sales to resolve customer issues and develop and implement corrective action plans.
  • Control costs with focus on improving yield through collaboration with other internal operating teams.
  • Compile research data to develop training modules and tools.
  • Distribute materials, plan and monitor implementation and results.
  • Ensure all data and recordkeeping are accurate and timely maintained.
  • Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, development and project requirements are met.
  • Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies.
  • Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
  • Perform other duties as needed.

 


WHAT ARE WE LOOKING FOR?

 

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • In-depth knowledge of all products and services.
  • Knowledgeable of the operational requirements of existing accounts.
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
  • PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
  • Makes customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
  • Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions and explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.
  • Analyzes complex problems and develops alternative solutions.
  • Demonstrated leadership skills in influencing departments and implementing and managing change. Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
  • Ability to plan, organize and manage multiple projects and set priorities.

Organization Ceva Logistics
Industry Management Jobs
Occupational Category Ground Customer Service Manager
Job Location Mississauga,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-09-28 3:28 pm
Expires on Expired