Functional Architect

Description:

As a D365 Functional Architect (CRM), you’ll play a pivotal role in helping our clients across Canada modernize their service operations — particularly through D365 Field Service and its integration with ERP to create connected, data-driven experiences.

You’ll apply your expertise to design and implement CRM solutions across all phases of Avanade’s delivery lifecycle. Working closely with clients, you’ll define the vision, lead workshops, and guide our delivery teams in planning, building, testing, and optimizing Dynamics 365 solutions.

You bring a consultative mindset, deep CRM knowledge, and the ability to translate complex requirements into elegant, scalable solutions that deliver business value. Just as importantly, you know how to connect with people — fostering collaboration, inspiring teams, and earning client trust.

This is an opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on professional development, learning, and career growth — in both technology and consulting skills. Together, we do what matters.

Key Responsabilities
 

• Architect and design Dynamics 365 CE solutions (with a strong focus on Field Service and ERP connectivity) to help clients modernize and transform their service operations.
• Partner with client stakeholders to define requirements, design end-to-end solutions, and deliver measurable business outcomes.
• Support presales efforts by shaping solutions, estimating effort, and defining delivery approaches.
• Lead project teams through planning, design, build, test, and deployment phases, ensuring quality and consistency.
• Establish success measures and validate Dynamics 365 system performance.
• Guide and mentor clients on CRM best practices and readiness for adoption, including training and role alignment.
• Grow your expertise through continuous learning, networking, and staying current with the latest Microsoft technologies and industry trends.
   

Qualifications
 

• Proven experience as a Functional Architect or Lead across multiple Dynamics 365 CE implementations.
• Deep understanding of Dynamics 365 Field Service, Customer Service, and integration points with ERP systems.
• Hands-on experience with Power Platform and broader Microsoft ecosystem solutions.
• Strong consultative and communication skills, able to influence both technical and business audiences.
• Experience managing or mentoring delivery teams across onshore and offshore models.
• A collaborative, client-centric mindset — with curiosity, adaptability, and a passion for continuous improvement.