Front Desk Sports Complex

Description:

Major Duties and Responsibilities:

• Greets all Sports Complex members and visitors including patients of the McGill Sports Medicine Clinic. Serves as the first point of contact. Provides information concerning University activities and administrative services.

• Ensures activity areas are accessible for clients; opens/closes lights and doors in activity areas when the building opens and when it closes.

• Allow access to McGill Sports Complex parking gate and ensure only authorized users can access lot.

• Assists building managers with the completion of incident reports.

• Assists with the building emergency protocols including building evacuations and fire drills as per unit protocols.

• Serve as a liaison with McGill Security Services when required.

• Communicates general procedures concerning program registration, current fees, course cancellations, and postponements and other relevant changes. Acts as resource person for all clientele requiring assistance.

• Assists in various registration duties. Distributes documents and assists clients in completing forms. This could include memberships, class registration, locker rentals, day passes, children’s programming , aquatics or processing refunds.

• Receives, screens and places telephone calls. Notes and transmits messages. Responds to messages on email resources account in a timely manner.

• Keeps sources of documentation up-to-date, such as directories, programs, course listings, schedules and fee scales.

• Photocopies and assembles documents. Send faxes. Carries out maintenance and adjustments of the photocopier and fax machine.

• Receives and distributes mail and packages. Gathers and sends mail. Completes procedures specific to courier services. Notifies staff when items arrive.

• Files documents according to the filing system in effect. Verifies and completes data on forms, lists and statements of account according to precise instructions. Uses Spectrum to access client information.

• Takes inventory of office supplies and prepares orders to replenish the stock.

• Occasionally types various documents such as letters, reports, statistical tables, administrative forms and lists. Performs calculations.

• Receives payments relative to various activities and registrations.
• Uses various equipment such as a personal computer, calculator, photocopier and fax machine.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description

Other Qualifying Skills and/or Abilities:

• Must be client focused and service oriented, with a proven ability to interact with clients.
• Ability to communicate and deal effectively and diplomatically with faculty, staff, students, and the general public.
• Proven ability to work independently and in a team environment.
• Demonstrated ability to listen, receive and transmit information accurately.
• Must have strong communication skills.
• Demonstrated initiative, organizational skills, and ability to prioritize and multi-task.
• Must have strong attention to detail
• Ability to work in a PC environment using an inhouse software along with Microsoft office (word, excel, email, and the internet).
• McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (4) on a scale of 0-4. French spoken is required and written an asset.
• Please note one position work shift is: Monday to Friday 6:00am to 2:00pm and other is Monday to Friday 3:30pm to 11:30pm.