Front Desk Host

Description:

Front Desk Host

Team: Guest Services

Location: Fogo Island, Newfoundland, Canada 

WHO WE ARE

A member of Relais & Châteaux with Three MICHELIN Keys, Fogo Island Inn is a 29-room luxury hotel, built on principles of sustainability and respect for nature and culture. The Inn is a community asset, owned by the charity Shorefast, and 100 percent of operating surpluses are reinvested into Shorefast’s work to secure a resilient future for Fogo Island.

Our work has garnered significant international interest including a feature on 60 Minutes and in The New York Times’ 52 Places for a Changed World. The mission of Shorefast is to build, learn, and share economic development practices that catalyse the assets of local places, starting with Fogo Island.

Learn more about us: fogoislandinn.ca

THE OPPORTUNITY

As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.

WHAT YOU’LL DO

·  Efficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.

·  Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.

·  Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.

·  Handle payments, process credit card authorizations, and maintain accurate billing information for each guest.

·  Provide guests with information about the Inn, local activations, dining recommendations, and arrange transportation or reservations as needed.

·  Ensure all guest information and transactions are recorded accurately in the system, including room status updates, billing details, and special requests.

· Communicate with housekeeping, maintenance, and other departments to address guest needs, room readiness, and special accommodations.

·  Follow hotel security protocols, verify guest identification, and assist with emergencies by communicating effectively with relevant departments.

·  Assisting with guest correspondence as required by job duty allocation or as requested by the Director of Guest Service.

· Other duties as required.

QUALIFICATIONS AND EXPERIENCE

·   Prior experience in guest services or hospitality, particularly in a front desk or administrative role, preferred.

· Strong verbal and written communication skills, with a professional, friendly demeanor.

·   A commitment to delivering excellent guest service with a proactive and solution-oriented approach.

·   Ability to manage multiple tasks, maintain accuracy, and stay organized in a fast-paced environment.

·   Familiarity with property management systems and office software; willingness to learn hotel-specific systems.

·   Must be available to work evenings, weekends, and holidays.