Fleet Maintenance Customer Service

Description:

The Fleet Maintenance Coordinator will work to provide various levels of support to trucking operations, including supporting fleet maintenance operations. This role will be responsible for supporting the road-call requirements of the fleet. The ideal candidate will have a passion to become an expert on all fleet maintenance operations as it pertains to Titanium and within the transportation industry.

Job Duties and Responsibilities

Work directly with drivers to provide information and respond to regular equipment repair and maintenance requirements - support road-call requirements of the fleet
Assist with regular data entry requirements for service-related reporting management
Assist with the management of equipment defects and compliance matters
Responsible for after-hours communication with drivers for equipment triage and support
Assist with equipment licensing and documentation or identification assignments, including coordinating branding requirements
Review and assign equipment manuals and compile, as requested, all associated materials to be assigned
Communicate with and troubleshoot issues using satellite tracking and communication system

Job Requirements

Successful completion of High School Diploma
Strong verbal and written English communication skills
Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
Proven experience dissecting information in all forms and compiling data to allow for efficient analysis

Preferred

Experience working within the transportation industry, with knowledge of associated laws and regulations
Experience working with TMW and TMT software
Experience working with ISAAC satellite software and equipment