Field Support Technician

Description:

Raas Infotek is looking for a Deskside Support Analyst to deliver high-quality technical assistance for end users, including C-level executives, and provide on-site “hands and feet” support for data center operations. This role requires expertise in troubleshooting Windows/Mac systems, hardware support, and ITSM best practices, with the ability to work in a fast-paced environment.

Key Responsibilities:

• Troubleshoot desktops, laptops, peripherals, mobile devices, and network connectivity

• Provide white-glove support to executives and VIP users

• Perform staging, imaging, asset tagging, and stockroom organization

• Support data center tasks: racking, cabling, equipment swaps, physical troubleshooting

• Log incidents/requests in ServiceNow and document solutions

• Collaborate with other IT teams to resolve escalated issues

• Assist with onboarding/offboarding and hardware provisioning

• Travel between offices/data centers as needed

Qualifications:

• 2–4 years of IT support experience

• Strong Windows 10/11 and Mac OS troubleshooting skills

• Familiarity with VPN, remote access, and connectivity troubleshooting

• Hands-on data center experience (racking, cabling, asset management)

• Proficiency with ServiceNow or similar ITSM tools

• Excellent communication and interpersonal skills

• Valid driver’s license; ability to travel

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