Field Service Specialist

Description:

The Field Service Specialist will support and guide customers in successfully applying, installing, monitoring, testing, and repairing condition monitoring systems. They will be using various monitoring technologies along with test and measurement products to deliver high results.

Iris Power (a division of Qualitrol Corp.) is the market leader in developing condition-based monitoring systems for high voltage rotating machines. Our products are mainly used in the utilities industry but also other industries that use high voltage equipment. There is a vast monitoring product portfolio at Qualitrol providing which provides learning opportunities and exposure to different industries, customers, and locations

You will be a critical addition to our international Field Service team, delivering various services to our critical infrastructure customers including on-site advice, software and hardware commissioning, and test data analysis.

Here’s Where You’ll Demonstrate Your Proficiencies
 

• Collect test data at customers’ sites
• Supervise equipment installations
• Supervise commissioning of continuous monitoring instrument systems
• Lead customer training and seminars
• Provide technical support to customers and other departments
• Writing data analysis and service reports
• Significant travel (70%)
   

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:
 

• College or university graduate in Electrical Engineering
• Above-average proficiency in using Microsoft word processing, spreadsheet, and presentation software, preferably with basic knowledge of computer networking
• Practical work experience in power industries preferably with exposure to high voltage equipment and rotating machines. Utilities industry experience a plus.
• Experience working with various meters, digital oscilloscopes
• Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment.
• Have an international driver’s license and an availability to travel. Position is remote and will require up to 70% travel.
• Experience with High Voltage (>3kV) test equipment and knowledge of communication protocols such as Modbus is preferred.