Description:
At Sandvik, the Field Service Automation Technician, is responsible for the troubleshooting, through advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.
While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!
What you will be doing:
- Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
- Report and document results after above actions.
- Responsible for plan, conduct and maintain tools and equipment for service work.
- Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
- Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
- Provide advanced technical support and advice to the sales team.
- Ability to produce positive results in sales-client interventions.
- Guide and train colleagues in service methods and tools. Share own knowledge to enable colleagues to expand their knowledge.
- Onsite support (Service- and maintenance activities, fault finding, operator training) SW & HW updates at the machine. Technical support of sales area and end customer training.
Required Skills:
- Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers Diagnose with the system “Diagnostic Manager” (B&R)
- Tele Remote (Training with test jig in the E-Center)
- Visualisation, HMI
- Set up new flash card (B&R)
- Transfer new data files to PLC
- Radial Laser System – First Pass (Richter Wolfgang)
- GPR System – Second Pass, GEO, SEAM System
- Cutting Profile Adjustment / Alignment
- Knowledge / basics of PLC programming (it is an advantage)
- Several years of practical experience (electric installation, commissioning, troubleshooting etc.)
- Leading activities and responsible of workflow-procedures for different projects
- Team player, ability to withstand stress, solution-oriented, operating principle professional, and confident manner.
- Opened mind in dealing with the customers.
What you will bring along :
- Mechanic / Electric specialist is preferred
- Electric/Electronic (Switchboards/panels, low voltage application, Sensoric- and Actoric, PLC Sytems design & function)
- Implementation of technical solutions, carry out of improvements suggestions and optimizations activities.
- Customer focused, effective way of working.
- Excellent proficiency in reading electrical schematics.
- Strong written and verbal communication skills.
- Computer literacy (MS Office).
- Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required.
- Ability and willingness to work varied shifts (as required)
- Must be legally eligible to work in Canada.
- Candidates must be open to traveling for training as part of the role. The training may take place in Europe and last up to six months.
- The candidate should have experience working with underground mining equipment, with a particular preference for expertise in mechanical cutting products used in mining operations.