Events And Experience Lead

Description:

• Onsite daily at Montreal Metcalfe and/or Montreal De Gaspe, responsible for all aspects of event/meeting coordination for on-site, meetings, town halls and receptions including advising and detailing event itineraries, managing service and vendors, food and beverage management, set-ups, wayfinding, staffing, safety planning and post-event reporting. Daily presence to fulfil event delivery, directing teams and vendors to ensure the seamless execution of the event agenda.
• Leading team members to ensure a smooth experience for all employees and guests, coaching on space use and offering tours. Coordinating hospitality experiences, educating and tracking space usage as well as making recommendations for improvements. Helping to ensure the security and organization of the office environment. Ensuring high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
• Assigning team members to schedules, programs and projects, responding to unique requests and service needs. Onboarding and training team members, coaching and providing feedback to deliver elevated standards of service and an excellent professional working environment. Ensuring the team adheres to professional dress standards and vendor uniform requirements.
• Ongoing collaboration with the audio-visual services and technology teams, helping partners troubleshoot self-serve systems and escalating support requests as required.

• Onsite coordination of food and beverage programs, working closely with onsite vendors and stakeholders, processing invoices, reconciliations and making recommendations for service improvements.
• Administrative coordination of expenses including purchase orders, approvals, chargebacks, reconciliations ensuring any financial processing is completed. Management of site inventory, maintain organization and operational resource systems and verification processes and working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
• Health and Safety representative, acting as Fire Warden and able to provide onsite First Aid.
• Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events
• Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results