Enterprise Account Management

Description:

Dialogue, Canada’s leading virtual care provider, is seeking a highly motivated and strategic Director, Customer Success, Enterprise Account Management to join its leadership team. Reporting to the Vice President of Customer Success, this role focuses on serving as a trusted advisor for Dialogue’s most strategic enterprise clients, ensuring sustainable growth, long-term retention, and optimal engagement.

The Director will lead and inspire a high-performing Customer Success team, nurturing a culture of collaboration, accountability, and client advocacy. This role requires exceptional leadership skills, the ability to engage with C-suite executives, and the capacity to design and implement strategies that maximize client value while aligning with Dialogue’s vision of improving health and wellness for millions of Canadians.

Key Responsibilities:

• Lead, mentor, and develop a high-performing Customer Success team with a client-first approach.

• Build and sustain strong, trusted relationships with C-suite executives and senior leaders.

• Design and execute strategic account management and retention strategies.

• Act as spokesperson for Dialogue at client events, conferences, and industry gatherings.

• Collaborate with cross-functional teams (sales, partnerships, marketing) to ensure solutions meet evolving client needs.

• Serve as internal champion for enterprise clients, removing obstacles and aligning teams toward success.

• Drive sustainable revenue growth and exceed defined performance objectives.

Ideal Candidate Profile:

• Experienced in customer success or enterprise account management, with at least 5 years in a leadership role.

• Skilled in executive-level communication and negotiations.

• Fully bilingual in English and French.

• Strong leadership, organizational, and problem-solving capabilities.

• Strategic thinker with a track record of delivering results and exceeding objectives.

• Background in human resources, employee benefits, or corporate wellness is an asset.

Benefits & Perks:

• Access to Dialogue’s integrated virtual care platform for you and your family.

• Fully funded insurance, health spending account, dental coverage, and fitness reimbursement.

• 4 weeks’ vacation, 9 wellness days, and 1 volunteer day annually.

• Hybrid work model with flexibility, plus option to work abroad up to 4 weeks/year.

• Incentive plans, referral bonuses, and RRSP matching.

• Learning opportunities via Coursera, mentorship, and external training budget.

• Parental leave top-up option.

About Dialogue:
Dialogue is Canada’s #1 virtual care provider, offering a comprehensive Integrated Health Platform🅫 that supports organizations in improving the wellness of employees and their families. Our services span primary care, mental health, iCBT, EAP, and wellness programs. With a culture grounded in Impact, Community, Growth, and Excellence, Dialogue is transforming healthcare delivery across Canada.